Rauora Rua logo
Sign In or Register

Privacy Policy

  1. Introduction This Privacy Policy describes how Rauora Reo Ltd (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit our website and use our services, including the purchase of online resources, physical resources, digital art, Ngā Toi workshops, Te Ao Haka workshops, and Te Reo Māori courses (online and in person). Rauora Reo is based in Auckland, New Zealand, but our online resources, digital art, and online programmes are available for purchase worldwide.
  2. Information We Collect We may collect the following information from you: Personal details such as name, email address, phone number, and shipping address. Payment information when you make a purchase (processed securely through third-party payment providers). Information provided when signing up for courses, workshops, or newsletters. Usage data, including IP address, browser type, and interactions with our website.
  3. How We Use Your Information Your information may be used for the following purposes: To process and fulfill purchases, orders, and bookings. To provide customer support and respond to inquiries. To send updates, promotional offers, and newsletters (you may opt out at any time). To improve our website and services based on usage data and feedback. To comply with legal obligations and protect against fraudulent activities.
  4. Sharing of Information We do not sell or rent your personal information to third parties. However, we may share your data with: Service providers who assist in payment processing, website hosting, and order fulfillment. Legal authorities if required by law or to protect our rights and security.
  5. International Data Transfers As our online services are available worldwide, your personal data may be processed in different locations. We take measures to ensure that your data is handled in compliance with relevant privacy laws, including New Zealand’s Privacy Act 2020 and, where applicable, GDPR for customers in the European Union.
  6. Data Security We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission can be guaranteed 100% secure.
  7. Cookies and Tracking Technologies We use cookies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.
  8. Your Rights You have the right to: Access, update, or request deletion of your personal data. Opt out of marketing communications. Request a copy of the data we hold about you. For international customers, additional privacy rights may apply depending on your location.
  9. Taxes and Import Duties For customers purchasing physical products outside of New Zealand, additional taxes, customs duties, or import fees may apply. These are the responsibility of the buyer and will not be covered by Rauora Reo.
  10. Currency and Payment Processing All transactions are processed in New Zealand Dollars (NZD), unless stated otherwise. International customers should be aware that currency conversion fees may apply, depending on their payment provider.
  11. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
  12. Compliance with New Zealand Law Our privacy practices comply with New Zealand’s Privacy Act 2020. International customers should be aware that additional privacy rights may apply based on their jurisdiction.
  13. Changes to this Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
  14. Contact Information If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at Admin@Rauorareo.com.